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Support General Questions

Top Questions

Does Tilta ship to P.O. boxes?

When will I receive my tracking number for my order?

How do I cancel my pre-order?

What is the Signature Confirmation Fee?

How long does shipping take?

Does Tilta.com ship internationally?

Does the Tilta website offer local pickup?

Where are your US headquarters located?

How do backorders work?

What regions does Tilta.com ship to?

All Questions

My tracking number doesn’t work, how can I fix it?

Does the Tilta website offer local pickup?

What currencies do you support on your website?

What regions does Tilta.com ship to?

Does Tilta ship to P.O. boxes?

How do backorders work?

What is the Signature Confirmation Fee?

How do I cancel my pre-order?

What is an open box item?

Can I return an open box or special deals item?

How do I learn more about my using my Tilta product?

When will I receive my tracking number for my order?

Am I responsible for customs fees, duties, or other fees?

Does Tilta.com ship internationally?

Does Tilta.com offer free shipping?

How does flat rate shipping work?

What is your return policy?

How long does FedEx Ground take to get to me?

When will my pre-order ship?

What is the warranty for your products?

How long does shipping take?

Do you ship products from your Burbank location?

Do you do in-store purchases at your Burbank location?

If I want to try a certain product out before buying, can I come in to try it out?

What are your Burbank store hours?

Does Tilta have any other physical locations aside from the Shenzhen headquarters and Burbank location?

Where are your US headquarters located?

Are your products manufactured in the US?

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