Thanks to everyone who supported the Black Friday Sale and Giveaway. Look for winners to be announced soon. Learn More →

Support General Questions FAQ

How do backorders work? Last modified 05/26/19

Tilta manufactures a wide range of products and our website carries a lot of items that are hard to find at resellers. Anything available on Tilta.com as “in-stock” is physically available at our US warehouse in Burbank, CA.

Although an item may be out of stock in our US warehouse, it is most likely available from our headquarters in China. It may take 2 weeks or more to receive it but you are welcome to backorder a product and reserve it.

Contact us with any questions or comments regarding backorders or ways to improve ordering.

Did this answer your question?
Not HelpfulHelpful (5 votes)
Loading...

Contact Us

Chat or Message Us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Phone Support

+1 (818) 561-4991
Mon-Fri 9am-6pm Pacific time

Service Request

Get your equipment repaired by our engineers