Our US showroom is closed but we are operating online. Free shipping on US orders over $299 or $35 flat rate international. Local pickup now available. More Info →

Return Policy

You can request our Return & Refund Service:
√ Within 30 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.

√ Within 30 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond 30 calendars days of receiving a product.

× The item is not purchased from TILTA official website or Amazon store. The return and refund must be done through the original seller.

× A product sent to TILTA for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to TILTA within seven 14 calendar days after Return & Refund Service confirmation is sent from TILTA.

× Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

Contact TILTA using the email address you registered for the purchase, and then provide the following information:

1) Order Number:
2) Registered Email:
3) Return Product Name & Quantity:
4) Return Reason:
5) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within one or two working days after receiving your email.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Bundle Deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Restocking Fee

Returned items may be subject to a 30% restocking fee if there is no manufacturer defect. Additionally, any merchandise returned without its original packaging and or what appears to be in used condition, can be subject to the restocking fee since we will not be able to resell the item as new. This determination is made solely by Tilta Inc.

 

Replacement Policy

You can request our Replacement Service:

√ Within 30 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within 30 calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than 30 calendar days after receiving a product.
× The item is not purchased from TILTA official website, Amazon store or TILTA authorized dealer. The replacement will need to be through original seller.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to TILTA for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by TILTA.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to TILTA 14 calendar days after replacement confirmation from TILTA.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

Replacement Instructions

If you would like to replace products, please contact TILTA within 30 calendar days of receiving the products.

Replacement Freight

TILTA shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. View our Privacy Policy for more information.

Close