Within 30 days of receiving your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product’s purchase price. Also, this may seem obvious, but we can process returns only for items purchased from Tilta Inc. Shipping fees for international orders are not refundable.
The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, custom modified products which all sales are final.
Returned items may be subject to a 30% restocking fee if there is no manufacturer defect. Additionally, any merchandise returned without its original packaging and or what appears to be in used condition, can be subject to the restocking fee since we will not be able to resell the item as new. This determination is made solely by Tilta Inc.