Shipment times may be delayed due to construction. Our US office is closed for construction and no longer offering local curbside pickup.

Support General Questions FAQ

My tracking number doesn’t work, how can I fix it? Last modified 11/23/21

For the majority of online orders at, the link in the order shipment confirmation email will work for tracking your order.

For some customers, we may ship your order using a service called 4px. Visit and search for your order’s tracking number there.

If you are still having issues with your tracking number, contact us and we will look into it further.

Not HelpfulHelpful (6 votes)

Submit a Question


Still need help?

You must have a account to submit a question on our website.

Contact Us

Chat or Message us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Phone Support

+1 (888) 974-3231
Mon-Fri 9am-6pm Pacific time

Service Request

Get your equipment repaired by our engineers

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. View our Privacy Policy for more information.