Please note that orders and support may be delayed for international orders. Our Chinese office is closed October 1st-7th for Golden Week.

Support General Questions FAQ

How long does it take for rewards points to show up on my account? Last modified 09/15/22

If you’ve completed actions and earned rewards points, it takes 24-48 hours for the points to show up. If it’s been longer than that and they’re still not on your account, please contact us. See below for a list of recent rewards activities.

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