Our US office is closed for construction and no longer offering local curbside pickup

Support General Questions FAQ

How long does shipping take? Last modified 01/07/19

The mail carrier we use from our Burbank store is FedEx. Economy shipping is generally 3-5 business days and Priority is generally 2-3 business days. If your order needs to ship from the Shenzhen headquarters, it ships through DHL, which is generally 3-5 business days after our Chinese team has received and shipped your order.

Not HelpfulHelpful (7 votes)

Submit a Question


Still need help?

You must have a Tilta.com account to submit a question on our website.

Contact Us

Chat or Message us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Phone Support

+1 (888) 974-3231
Mon-Fri 9am-6pm Pacific time

Service Request

Get your equipment repaired by our engineers

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. View our Privacy Policy for more information.