COVID-19 Update: Repairs and support services are operational. Learn More →

COVID-19 Updates

COVID-19 is impacting us as individuals, businesses, and communities around the globe. While health and safety concerns surrounding the COVID-19 situation are rapidly changing, we have taken the following steps to keep our employees and customers safe.

Our US showroom is closed while the situation improves. The state of California is under a “Safer at Home” emergency order until further notice. Essential shipping and repair staff are working but NO drivers or customers can shop or pick-up merchandise. There is a staggered plan to reopen retail stores starting on May 8th, but our showroom will remain closed for now and we will only accept online orders. The majority of our staff will work remotely to take care of sales, technical, or customer support issues. We will monitor updates in federal, state, and local guidelines and follow them accordingly.

During this critical time, we are committed to our products, customers, and employees. We thank you for your patience and understanding during this time.

The following services are still available:

  • You can still shop with us online. Shop now at tilta.com, amazon.com, or via dealers around the globe.
  • Our service / repair department is here to help. For repairs, visit our Service Request page. You will need to ship your item and once it’s repaired we will ship it back.
  • Have a question or need technical support? Customer support is available Monday through Friday 9 AM to 6 PM ( Contact us via email, online chat at tilta.com or via phone at 818-561-4991)

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