Free shipping on orders over $299 (US) or $399 (EU, Asia, Mexico, Canada) (Some exceptions apply)

Learn More →

Support Red DSMC2 Camera Cage FAQ

The run/stop functionality of my wooden handle or Nucleus-M hand unit/handgrips is not working with my Red DSMC2 camera. What do I do? Last modified 05/30/18

A certain setting needs to be turned on in the camera. Go to Setup → Settings → Communication → Serial → choose REDLINK Command Protocol. This should provide communication to the I/O module/battery module to allow you to use the R/S functionality.

Not HelpfulHelpful (27 votes)
Loading...

Submit a Question

 

Still need help?

You must have a Tilta.com account to submit a question on our website.

Contact Us

Chat or Message us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Phone Support

+1 (888) 974-3231
Mon-Fri 9am-6pm Pacific time

Service Request

Get your equipment repaired by our engineers