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Support Red DSMC2 Camera Cage

Top Questions

When I plug my monitor or wireless video transmitter into the HDMI port of the cage, the Red LCD/EVF display shuts down. Why is this?

What is the warranty for this product?

The R/S button on the top handle is not triggering the camera. What’s wrong?

The run/stop functionality of my wooden handle or Nucleus-M hand unit/handgrips is not working with my Red DSMC2 camera. What do I do?

All Questions

What is the warranty for this product?

I lost the cage’s mounting screws. Can I buy replacements?

The run/stop functionality of my wooden handle or Nucleus-M hand unit/handgrips is not working with my Red DSMC2 camera. What do I do?

I don’t want to buy an entire cage and just want the I/O module/top plate. Can I do this?

Is there a way to extend the length of the top handle in order to operate the camera off the back of the setup?

The R/S button on the top handle is not triggering the camera. What’s wrong?

How many Amps of power does the cage provide?

The baseplate that comes with each cage seems to fit onto smaller dovetails than the Arri standard size dovetails. What dovetail is it compatible with?

On my gold mount battery plate-fitted cage, when I touch the battery while the camera is powered on, the whole system shuts down. What’s wrong?

When I plug my monitor or wireless video transmitter into the HDMI port of the cage, the Red LCD/EVF display shuts down. Why is this?

Do the XLR ports in the B1 cage’s Advanced I/O Module provide phantom power?

What’s the difference between the A1, B1, and C1 cages?

Contact Us

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Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

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+1 (818) 561-4991
Mon-Fri 9am-6pm Pacific time

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