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Support Nucleus-M

Top Questions

Can we make a 3-pin Fischer cable that will supply both power and record start/stop to the camera instead of using the P-tap cable along with the 3pin start/stop cable?

What is the latest firmware and where can it be downloaded?

What is the power draw of the motors (wattage, Amps and voltage)?

Can the calibration be saved when powering off the unit?

Is there a Bluetooth app coming soon? If yes, what will it do?

Can you give me the wiring info so that I can make cables for any system?

Which batteries do you recommend for the Nucleus-M?

Can you use the Nucleus-M through a wired connection to the handles?

Are there any units that have been released that NEED to be upgraded? I heard some of the early shipments needed some sort of upgrade.

Instead of using P-tap power, can you run a motor cable from the Nucleus-M’s handles to power the motor with the handle batteries?

All Questions

Which batteries do you recommend for the Nucleus-M?

What is the warranty for this product?

Are there any units that have been released that NEED to be upgraded? I heard some of the early shipments needed some sort of upgrade.

The Arri 3-pin start/stop cable will make the camera start recording automatically when the Nucleus-M gets powered on. How do you fix that?

Can the calibration be saved when powering off the unit?

Is auto calibration when powering on available?

What is the latest firmware and where can it be downloaded?

Which channel is best and why is it better than a different channel?

Why does the unit offer different channels and groups?

Which wireless frequency does the unit use?

Is there any current/voltage/polarity protection if people incorrectly plug in the cables?

What is the maximum power draw when calibrating?

Can you give me the wiring info so that I can make cables for any system?

What is the best way to calibrate photo lenses that don’t have hard end stops on the focus/iris/zoom rings?

Will you have any options to use different sized gears on the motors?

Do you ship the units with batteries?

Is there a Bluetooth app coming soon? If yes, what will it do?

Can we make a 3-pin Fischer cable that will supply both power and record start/stop to the camera instead of using the P-tap cable along with the 3pin start/stop cable?

Can you use the Nucleus-M through a wired connection to the handles?

Instead of using P-tap power, can you run a motor cable from the Nucleus-M’s handles to power the motor with the handle batteries?

What is the power draw of the motors (wattage, Amps and voltage)?

Contact Us

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Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

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+1 (818) 561-4991
Mon-Fri 9am-6pm Pacific time

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