Our US showroom is closed but we are operating online. Free shipping on US orders over $299 or $35 flat rate international. Local pickup now available. More Info →

Support Red DSMC2 Camera Cage FAQ

On my gold mount battery plate-fitted cage, when I touch the battery while the camera is powered on, the whole system shuts down. What’s wrong? Last modified 05/30/18

We’ve designed our gold mount battery plates using Anton Bauer’s Dionic batteries as the standard for the size of the gold mount stud mounting holes. Unfortunately there isn’t an industry-wide standard for the size of these studs so your batteries might be slightly different in size compared to how we’ve designed the plate, causing it to move enough while mounted to shut down your camera. We recommend using different gold mount batteries.

Not HelpfulHelpful (No Ratings Yet)

Contact Us

Chat or Message us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Phone Support

+1 (888) 974-3231
Mon-Fri 9am-6pm Pacific time

Service Request

Get your equipment repaired by our engineers

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. View our Privacy Policy for more information.